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Home  /  Refund Policy

Refund Policy

Do you offer returns or exchanges?

We do not offer any refunds or exchanges due to changes of mind. Please be mindful that the products may vary slightly in size, shape and appearance. Rose colours may also appear slightly different due to lighting.  

However, if for any reason your item is damaged or defective, please email us at info@giftscollective.com.au with pictures attached within 24 hours of receiving it and our team will assist you. All approved refunds for damaged or defective items will be issued as per the original method of payment.

What if my order is damaged?

At Gifts Collective, our customised products are all crafted to the highest standards. If for any reason your order is damaged, please email us at info@giftscollective.com.au with pictures attached within 24 hours of receiving it and our team will assist you at the soonest.

Damaged item

  • Claims must be made within 24 hours from the time the goods were received from the Carrier.
  • We recommend to take photos of the parcel upon receipt from the Carrier, if there are obvious/major damage on the external packaging for claim proof. 
  • Your order or items in your order will be considered “Damaged” upon final inspection by Gifts Collective after the returns of the goods. 
  • Item is not considered “Damaged” if external packing cartons are slightly damaged due to normal transit wear-and-tear.
  • Damaged items will either be replaced with same, equivalent or your full payment refunded at the discretion of Gifts Collective.

All approved refunds for damaged or defective products will be issued as per the original method of payment.