Do you offer returns or exchanges?
We do not offer any refunds or exchanges due to changes of mind. Please be mindful that the products may vary slightly in size, shape and appearance. Rose colours may also appear slightly different due to lighting.
However, if for any reason your item is damaged or defective, please email us at info@giftscollective.com.au with pictures attached within 24 hours of receiving it and our team will assist you. All approved refunds for damaged or defective items will be issued as per the original method of payment.
What if my order is damaged?
At Gifts Collective, our customised products are all crafted to the highest standards. If for any reason your order is damaged, please email us at info@giftscollective.com.au with pictures attached within 24 hours of receiving it and our team will assist you at the soonest.
Damaged item
All approved refunds for damaged or defective products will be issued as per the original method of payment.